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Job Opportunities

 

Director of Programs

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Job Classification: Full Time/Exempt

Reports to: Executive Director

Supervises: Senior Director of Legal Advocacy, Counseling Manager, Advocacy Manager, and Outreach & Prevention Manager

 

Daya empowers survivors of domestic and sexual violence with culturally specific services and educates the community to end the cycle of abuse.

 

Core Job Description: The Director of Programs provides senior leadership and oversight for Daya’s two primary program areas: Client Services and Outreach & Prevention. Client Services includes advocacy, counseling, and legal advocacy; Outreach & Prevention includes community outreach, education, training, volunteer engagement, partnership development, and violence-prevention initiatives. The Director ensures that programs are survivor-centered, trauma-informed, culturally responsive, accessible, evidence-informed, compliant, and aligned with Daya’s mission, strategic priorities, and funding commitments.

Working closely with the Executive Director and Leadership Team, the Director translates organizational strategy into coordinated program plans, measurable goals, sustainable staffing and resource decisions, and continuous quality improvement. The Director directly supervises the Senior Director of Legal Advocacy, Counseling Manager, Advocacy Manager, and Outreach & Prevention Manager, while respecting the independent professional, ethical, and clinical responsibilities of licensed legal and counseling staff.

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As a member of the Leadership Team, the Director contributes to strategic planning, budgeting, risk management, policy development, grant implementation, and external partnerships. The Director represents Daya with funders, community partners, coalitions, and other stakeholders and works closely with the Director of Grants & Compliance and Controller to support accurate reporting, compliance, and responsible stewardship of resources.

 

Duties include:

 

PROGRAM LEADERSHIP & OVERSIGHT:

  • Provide strategic and operational oversight for Client Services and Outreach & Prevention, ensuring alignment with Daya’s mission, strategic plan, policies, and organizational priorities

  • Establish annual program goals, implementation plans, performance expectations, and cross-program priorities in collaboration with program leaders and the Executive Director

  • Lead coordination across advocacy, counseling, legal advocacy, and outreach and prevention to strengthen accessibility, continuity, responsiveness, and impact

  • Monitor program performance, service and community trends, capacity, risks, and emerging needs; recommend adjustments to staffing, workflows, services, and resources

  • Ensure clear program policies, procedures, referral pathways, escalation processes, and accountability systems are developed, maintained, and consistently implemented

  • Identify opportunities for responsible program development, improvement, and growth based on data, community needs, evidence-informed practices, organizational capacity, and available resources

  • Keep the Executive Director and Leadership Team informed of program achievements, challenges, risks, capacity concerns, and resource needs

 

CLIENT SERVICES QUALITY & COORDINATION:

  • Oversee the quality, accessibility, consistency, and coordination of advocacy, counseling, and legal advocacy services

  • Support program leaders in maintaining appropriate service models, caseload practices, supervision structures, documentation standards, referral processes, and client follow-up protocols

  • Monitor service capacity, waitlists, response times, client access barriers, and service gaps and work with program leaders to implement practical solutions

  • Along with the HR Manager, ensure client concerns, grievances, critical incidents, and service-quality issues are addressed promptly, consistently, and in accordance with Daya policies

  • Ensure reliable coverage of Daya’s helpline during established operating hours and appropriate onboarding and training of client services staff

  • Oversee adherence to procedures for client financial assistance and monitor the client services budget, expenditures, and spending projections in coordination with the Advocacy Manager and Controller

  • Provide strategic oversight of client workshops and support groups, including planning, staffing, accessibility, quality, and evaluation

  • Maintain appropriate boundaries among advocacy, counseling, and legal functions and ensure clinical and legal decisions remain with properly qualified and licensed personnel

 

OUTREACH & PREVENTION OVERSIGHT:

  • Provide strategic oversight for community outreach, education, training, volunteer engagement, partnership development, and violence-prevention initiatives

  • Supervise and support the Outreach & Prevention Manager in developing and implementing annual strategies, workplans, target audiences, partnerships, and measurable goals

  • Ensure outreach and prevention activities are culturally responsive, evidence-informed, consistent with Daya’s messaging and services, and responsive to community needs

  • Monitor program reach, participant feedback, referrals, partnership outcomes, volunteer engagement, and prevention impact and use findings to strengthen programming

  • Ensure clear protocols and coordinated referral pathways for disclosures, safety concerns, and requests for services arising through outreach activities

  • Guide development of strategic partnerships with faith communities, cultural organizations, schools, healthcare providers, social-service agencies, businesses, coalitions, and other stakeholders

  • Oversee outreach and prevention budgets, staffing, grant deliverables, data, reporting, public-facing materials, and compliance in collaboration with the Outreach & Prevention Manager and relevant departments

  • Conduct or support outreach events, community presentations, trainings, panels, and prevention activities as needed, particularly when leadership representation, subject-matter expertise, or additional program coverage is required

 

PERSONNEL LEADERSHIP & DEVELOPMENT:

  • Directly supervise, coach, and evaluate the Senior Director of Legal Advocacy, Counseling Manager, Advocacy Manager, and Outreach & Prevention Manager

  • Conduct regular supervision and program leadership meetings that promote communication, accountability, collaboration, professional growth, and staff well-being

  • Set clear expectations and support direct reports in managing team performance, resolving challenges, and building effective and sustainable teams

  • Partner with the Executive Director and HR Manager on workforce planning, recruitment, onboarding, retention, performance management, employee relations, and succession planning for programs

  • Assess training needs and support professional development, cross-training, leadership development, and reflective supervision

  • Promote sustainable workloads, healthy professional boundaries, and organizational practices that recognize secondary trauma and burnout

  • Ensure program managers conduct consistent supervision, maintain appropriate documentation, and address performance or conduct concerns promptly and fairly

 

PROGRAM PERFORMANCE, COMPLIANCE & RESOURCE STEWARDSHIP:

  • In collaboration with the Director of Grants & Compliance and program leaders, develop and monitor program outputs, outcomes, quality indicators, and impact measures

  • Review program data, client and participant feedback, demographic trends, and community indicators to assess effectiveness, equity, accessibility, and progress toward goals

  • Ensure timely, accurate, complete, and confidential program documentation and reporting in accordance with agency policies, professional standards, and funder requirements

  • Use evaluation findings to identify service gaps, guide quality improvement, strengthen resource allocation, and inform organizational decision-making

  • Contribute program information and analysis for grant applications, reports, audits, monitoring visits, Board reports, and organizational communications

  • Ensure program operations comply with applicable laws, regulations, contracts, grant requirements, professional standards, agency policies, and Board directives

  • Collaborate with the Director of Grants & Compliance, Controller, HR Manager, and agency counsel to identify and address programmatic, legal, ethical, financial, personnel, confidentiality, and safety risks

  • Partner with the Executive Director, Controller, and program leaders to develop and monitor program budgets and ensure responsible use of financial, human, technological, and material resources

  • Prepare program departments for funder monitoring, audits, licensing or credentialing reviews, and other external assessments

 

STRATEGIC PLANNING & ORGANIZATIONAL LEADERSHIP:

  • Partner with the Executive Director, Leadership Team, and Board to develop and implement Daya’s strategic plans and program priorities

  • Translate approved priorities into practical implementation plans, timelines, staffing structures, resource needs, and measures of success

  • Contribute to organizational continuity, succession planning, annual planning, risk management, policy development, and evaluation efforts

  • Participate in Leadership Team decision-making and support effective communication and coordination across departments

  • Provide program expertise and recommendations to the Executive Director and Board as needed

 

COMMUNITY, FUNDER & BOARD RELATIONSHIPS:

  • Develop and maintain positive relationships with funders, partner agencies, coalitions, community leaders, professional organizations, and other stakeholders

  • Represent Daya in community meetings, collaborative initiatives, funder meetings, public forums, and professional networks

  • Identify and cultivate partnerships that strengthen referral pathways, service coordination, prevention efforts, and community access

  • Provide timely and accurate program updates, presentations, and recommendations to the Executive Director, Board, and Board committees, as requested

  • Serve as a spokesperson, trainer, or subject-matter representative for Daya when appropriate

 

MISSION & VISION PROMOTION:

  • Promote an atmosphere of teamwork, respect, learning, collaboration, and shared accountability

  • Demonstrate integrity, sound judgment, cultural humility, and commitment to survivor-centered practice

  • Participate in staff meetings, Leadership Team meetings, organizational events, and appropriate professional development activities

  • Perform other duties consistent with the scope and responsibilities of the position, as assigned

 

REQUIRED QUALIFICATIONS:

  • Master’s degree in social work, counseling, public administration, nonprofit management, public health, law, or a related field preferred; bachelor’s degree required

  • At least five years of experience in nonprofit, victim-services, human-services, or community-based programming, including at least three years supervising managers or senior-level staff, required

  • Bilingual proficiency in English and a South Asian language and/or significant experience working with South Asian communities strongly preferred

  • Demonstrated leadership experience in domestic violence, sexual assault, gender-based violence, victim services, or a closely related field

  • Experience overseeing multiple programs or service areas and translating organizational strategy into effective operations

  • Demonstrated knowledge of survivor-centered, trauma-informed, culturally responsive, and strengths-based service practices

  • Experience with program development, implementation, evaluation, quality improvement, performance measurement, budgets, grants, contracts, and compliance

  • Ability to supervise multidisciplinary leaders while respecting clinical, legal, ethical, and professional boundaries

  • Strong personnel-management, coaching, conflict-resolution, decision-making, and team-development skills

  • Excellent written, analytical, interpersonal, facilitation, presentation, and verbal communication skills

  • Demonstrated ability to build effective relationships with staff, survivors, community partners, funders, Board members, and other stakeholders

  • Strong judgment, discretion, and ability to manage sensitive and confidential information

  • Proficiency with Microsoft Office, client-data systems, reporting platforms, and other technology used to support program operations

  • Ability to work flexible hours, including occasional evenings and weekends, and to travel as needed

 

COMPENSATION:

  • Salary: $80,000 to $90,000 annually, based on experience.

  • Daya offers a generous benefits package, including paid federal and floating holidays, paid time off, sick and personal leave, a retirement plan, and medical insurance.

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TO APPLY: Complete the Daya Employment Application online.

Counseling Manager

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Job Classification: Full Time/Exempt

Reports to: Director of Programs

Supervises: Counselor(s)

 

Daya empowers survivors of domestic and sexual violence with culturally specific services and educates the community to end the cycle of abuse.

 

Core Job Description: The Counseling Manager provides clinical leadership and direct trauma-informed counseling to survivors of domestic violence and sexual assault. The Manager maintains a full counseling caseload, including clients with high-risk, complex, or acute clinical needs, while supervising, mentoring, and supporting Daya’s Counselor(s). The position ensures that counseling services are ethical, evidence-informed, culturally responsive, survivor-centered, accessible, and consistent with professional standards, agency policies, and funder requirements.

Working closely with the Director of Programs and other Client Services leaders, the Counseling Manager supports coordinated care across counseling, advocacy, and legal services; strengthens clinical protocols and documentation practices; monitors service quality, caseload capacity, and client outcomes; and helps develop counseling groups, workshops, and other therapeutic programming. The Manager provides administrative and clinical supervision within the scope permitted by the Manager’s credentials and applicable licensing requirements.

The Counseling Manager serves as an experienced clinical resource to staff, provides consultation on high-risk and complex cases, supports crisis response and safety planning, and promotes a sustainable team culture that recognizes the effects of secondary trauma.

 

Duties include:

 

CLINICAL LEADERSHIP & SUPERVISION:

  • Provide regular supervision, coaching, mentorship, and performance feedback to Counselor(s), with particular support for clinicians who are newer to trauma counseling or victim-services work

  • Provide clinical consultation on high-risk, complex, or acute cases, including lethality concerns, suicidality, severe trauma symptoms, child-safety concerns, and other situations requiring elevated clinical judgment or coordinated response

  • Assign and monitor counseling caseloads based on client acuity, clinician experience, language needs, capacity, continuity of care, and equitable workload distribution

  • Review clinical documentation, treatment plans, risk assessments, safety plans, and case closure practices to support quality, consistency, confidentiality, and compliance

  • Lead regular counseling supervision and case-consultation meetings and participate in multidisciplinary Client Services meetings while protecting client confidentiality and professional privilege

  • Support onboarding and ongoing training of Counselor(s) on Daya’s clinical model, trauma-informed care, cultural responsiveness, documentation, crisis response, referrals, confidentiality, and agency procedures

  • Identify professional-development needs and support growth in clinical judgment, therapeutic modalities, case conceptualization, boundaries, documentation, and ethical decision-making

  • Provide licensure supervision only when appropriately credentialed and formally designated to do so; otherwise coordinate with approved external supervisors as applicable

  • Promote sustainable workloads, reflective practice, healthy professional boundaries, and strategies that address secondary trauma and burnout

  • Address counseling staff concerns, performance issues, and clinical-quality concerns promptly and in collaboration with the Director of Programs and HR Manager, as appropriate

 

DIRECT COUNSELING SERVICES:

  • Maintain a caseload including clients with high-risk, complex, or acute clinical needs

  • Conduct comprehensive clinical assessments, develop individualized treatment plans, and provide individual counseling and psychotherapy using appropriate evidence-informed and trauma-focused approaches

  • Assess lethality, suicide risk, mental-health crises, and other safety concerns; provide crisis intervention, stabilization, safety planning, and appropriate referrals

  • Apply culturally responsive clinical judgment to address trauma, anxiety, depression, grief, identity, family and relationship dynamics, immigration-related stressors, and other concerns affecting survivors

  • Use therapeutic approaches appropriate to client needs and clinician training, which may include Cognitive Behavioral Therapy, EMDR, Solution-Focused Brief Therapy, Motivational Interviewing, and other evidence-informed modalities

  • Complete intakes, answer helpline calls, and provide crisis counseling or clinical consultation when coverage or elevated clinical support is needed

  • Provide supportive case management as needed and coordinate referrals related to mental health, housing, legal advocacy, employment, public benefits, healthcare, and other unmet needs while maintaining appropriate clinical boundaries

  • Coordinate care with advocates, legal staff, healthcare providers, and external mental-health professionals, with appropriate client consent and attention to confidentiality

  • Maintain timely, accurate, complete, and confidential records, including assessments, treatment plans, progress notes, risk documentation, and referrals

  • Ensure continuity of care through appropriate follow-up, transition planning, referrals, and case closure

 

COUNSELING PROGRAM QUALITY & DEVELOPMENT:

  • Oversee the quality, accessibility, consistency, and responsiveness of Daya’s counseling services in collaboration with the Director of Programs

  • Monitor counseling capacity, waitlists, client acuity, caseload distribution, attendance, engagement, treatment progress, and service gaps and recommend practical improvements

  • Develop, maintain, and implement counseling protocols, clinical workflows, documentation standards, risk-assessment tools, referral procedures, and escalation processes

  • Plan, facilitate, or oversee therapeutic support groups, psychoeducational workshops, and other counseling programs, including curriculum development, staffing, accessibility, evaluation, and continuous improvement

  • Strengthen client feedback mechanisms and incorporate survivor input, outcome data, and clinical learning into program improvement

  • Identify emerging clinical needs, evidence-informed practices, training opportunities, and partnerships that strengthen services for survivors

  • Collaborate with the Advocacy Manager and Senior Director of Legal Advocacy to support coordinated, multidisciplinary services while maintaining appropriate professional boundaries

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REPORTING, DATA & COMPLIANCE:

  • Track counseling outputs, outcomes, client demographics, service trends, and quality indicators in collaboration with the Director of Programs and Director of Grants & Compliance

  • Prepare accurate and timely counseling program information for grants, monitoring visits, audits, Board reports, and internal planning

  • Ensure counseling records and data are entered accurately and maintained in accordance with licensing standards, confidentiality requirements, agency policies, and funder expectations

  • Participate in quality reviews, chart audits, corrective-action planning, and other efforts to improve documentation and service quality

  • Ensure compliance with applicable laws, ethical codes, professional standards, mandated-reporting requirements, contracts, grant conditions, and Daya policies

  • Immediately escalate significant safety, ethical, confidentiality, clinical, or compliance concerns to the Director of Programs and other appropriate leadership

  • Contribute to the development and review of counseling-related policies, procedures, forms, consent documents, and training materials

 

COMMUNITY & PROFESSIONAL RELATIONSHIPS:

  • Build and maintain relationships with culturally responsive mental-health providers, hospitals, crisis programs, community organizations, and other referral partners

  • Represent Daya in relevant coalitions, professional networks, case-coordination meetings, and collaborative initiatives as assigned

  • Serve as a speaker, trainer, or subject-matter representative for Daya in community education, professional training, panels, and outreach events as needed

  • Support partnerships that expand access to psychiatric care, specialized treatment, emergency mental-health services, and other clinical resources

 

MISSION & VISION PROMOTION:

  • Promote teamwork, accountability, cultural humility, sound clinical judgment, and respect for survivor autonomy and dignity

  • Participate in required meetings, organizational activities, and professional development

  • Perform other duties consistent with the position, as assigned

 

REQUIRED QUALIFICATIONS:

  • Master’s degree in Social Work, Counseling or a related field required

  • Independent clinical license such as LPC, LCSW, LMHC, or LMFT required; LCSW-S or LPC-S strongly preferred

  • At least three years of post-licensure counseling experience, including trauma-focused therapy required

  • At least two years of leadership or management experience required; experience supervising or mentoring behavioral-health professionals preferred

  • Case-management experience and experience serving survivors of gender-based violence preferred.

  • Bilingual proficiency in English and a South Asian language, with experience working with South Asian and other culturally specific communities, required

  • Demonstrated experience with complex trauma, high-risk clients, clinical assessment, diagnosis, treatment planning, crisis intervention, safety planning, documentation, and continuity of care

  • Knowledge of trauma-informed, survivor-centered, culturally responsive, and evidence-informed counseling practices

  • Training in CBT, EMDR, SFBT, Motivational Interviewing, or similar modalities strongly preferred. If not already EMDR-certified, certification must be completed within two years of hire(Daya will cover cost).

  • Ability to maintain a caseload while providing supervision, clinical consultation, and program leadership

  • Strong clinical judgment, ethics, discretion, emotional intelligence, supervision, conflict-resolution, documentation, and communication skills

  • Proficiency with electronic client records, databases, Microsoft Office, telehealth platforms, and related technology

  • Ability to work flexible hours, including some evenings and weekends, and respond to urgent consultation needs during scheduled work hours

 

COMPENSATION:

  • Salary: $68,000 to $73,000 annually, based on experience.

  • Daya offers a generous benefits package including paid federal and floating holidays, paid time off, sick/personal days, retirement plans, and medical insurance.

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TO APPLY: Complete the Daya Employment Application online.

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Temporary Part Time Client Advocate

 

Job Classification: Part-Time / Temporary / Non-Exempt

Reports to: Advocacy Manager

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Daya empowers survivors of domestic violence and sexual assault through culturally specific, trauma-informed services and educates the community to help end the cycle of abuse.

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Core Job Description: The Client Advocate supports survivors of domestic and sexual violence by providing emotional support, crisis intervention, safety planning, advocacy, and culturally responsive case management services. Using trauma-informed and survivor-centered approaches, the Client Advocate partners with clients to identify needs, navigate systems and access resources.

Client Advocates assist survivors with needs related to legal systems, housing, employment, childcare/parenting, healthcare, public benefits, and other social services. Services are provided through a culturally specific lens that recognizes the impact of language, culture, status, and systemic barriers on survivors’ experiences. This role regularly involves supporting survivors navigating crisis situations, trauma-related emotional distress, mental health concerns, elevated safety risks, and other complex barriers impacting survivor safety and stability. The position requires strong emotional resilience, professionalism, sound judgment, appropriate boundaries, and consistent use of trauma-informed and survivor-centered practices.

 

DIRECT CLIENT SERVICES:

  • Answer helpline calls, complete intake and assess needs for appropriate intervention and referrals

  • Initially and on an ongoing basis, assess safety risks and urgent needs, provide crisis intervention and emotional support, and respond appropriately to survivors experiencing trauma-related mental health and safety concerns

  • Provide compassionate and ongoing emotional support to survivors

  • Provide appropriate referrals and assess eligibility for internal programs for legal, housing, employment, public assistance, and other case management needs

  • Accompany clients to appointments as needed for safety and support

  • Provide frequent and timely follow up to ensure clients are supported

  • Maintain confidentiality and appropriately handle sensitive client information in accordance with agency policies and applicable laws

 

 

ADMINISTRATION & TEAMWORK:

  • Track calls, maintain accurate client records, and complete timely, thorough, and compliant documentation of services provided

  • Build and maintain a network of mainstream and South Asian professional resources

  • Accurately complete administrative duties

  • Undergo professional development to ensure best practices

  • Promote atmosphere of teamwork and collaboration to accomplish all Daya initiatives with colleagues, community partners, and volunteers

  • Contribute to staff meetings to collaboratively address challenges and develop creative and culturally responsive approaches

 

 

QUALIFICATIONS:

  • Bachelor’s degree required; degree in Social Work, Psychology, Human Services, or a related field strongly preferred

  • Experience working with survivors of domestic violence and/or sexual assault within a nonprofit or community-based setting strongly preferred

  • Bilingual proficiency in English and a South Asian language and/or significant experience working with South Asian communities strongly preferred

  • Ability to work effectively in emotionally intensive, high-stress environments while supporting survivors experiencing trauma, crisis situations, emotional distress, mental health concerns, elevated safety risks, and other complex barriers, while maintaining professional boundaries, sound judgment, and trauma-informed practices

  • Strong interpersonal, active listening, and trauma-informed communication skills

  • Commitment to Daya’s mission, values, and survivor-centered approach

  • Strong organizational skills with attention to detail, documentation, follow-up, and deadlines

  • Ability to work independently while also collaborating effectively within a team environment

  • Resourceful and proactive in researching referrals, resources, and client support options

  • Proficient in Microsoft Office, online systems, and client database/documentation software

  • Must demonstrate professionalism, reliability, and clear written and verbal communication skills

  • During the first ninety (90) days, this position will be fully in-office. Following the probationary period, limited hybrid flexibility may be considered based on organizational, programmatic, and supervisory needs.

 

 

COMPENSATION:

  • This is a part-time, temporary, non-exempt, hourly position compensated at $24.00 per hour

  • The assignment is expected to last approximately seven (7) months. This position is funded as a temporary assignment and does not guarantee continued employment beyond the assignment period.

  • The position is expected to average twenty (20) hours per week, to primarily be completed in-office; Hours may vary based on organizational and client needs; however, the position will not exceed twenty-nine (29) hours per week.

  • This temporary position is not eligible for employee benefits, including paid holidays, PTO, sick/personal leave, retirement benefits, or medical insurance, unless required by law

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TO APPLY: Complete the Daya Employment Application online.

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